Effective Knowledge Management

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What if you could access the personal, professional, and organizational information you need in .7 seconds or less? What is the associated cost if you and your organization cannot access needed information quickly and easily? The cost can be measured in lost time, lost productivity, and increased frustration and stress. What if your systems and processes were documented in a centralized, shareable place? Wouldn’t this resource assist greatly with hiring and training employees and ensuring they would be productive faster with fewer errors? If tasks could be done quicker with a higher degree of accuracy, there would be free hours to apply to other billable tasks. Do you think this would increase your profitability? Do you think that giving people the ability to do their jobs more quickly and with fewer errors would lead to less frustration and stress for everyone involved as well as a lower turnover rate?

This one-hour course addresses the challenges related to “information overload” at the individual level and “information drought” at the organizational level. You will learn how to capture and organize your critical information into an actionable management tool… a personal/organizational information management system that emulates the most efficient and effective system – the internet. This is called an effective Knowledge Management system, the absence of which can impede your firm’s growth, reduce your profitability and affect your ability to better serve your clients.

Learning Outcomes

The course learners will take away:

  1. An understanding of what constitutes knowledge, the different types of knowledge, and the challenges we experience in collecting and then accessing knowledge
  2. An understanding of the benefits of capturing knowledge in one, easy-to-access “location”
  3. How to determine the knowledge management challenges the learner is currently experiencing and how to define their own specific challenges
  4. How managing your knowledge effectively can lead to higher profitability
  5. How to perform an “information audit” of your own organization
  6. An understanding of what a Knowledge Management system SHOULD do
  7. Step-by-step checklist to capturing knowledge in your organization.

Core Values

Knowledge is one of our most valuable resources. Yet most of us do not know how to manage that resource effectively so we can access knowledge quickly as well as share the appropriate Knowledge with others in the organization. This course details how to capture the knowledge that is currently located in various places to centralize the organization’s knowledge so it can be shared with others. Through effectively managing the intellectual property of the organization, accounting professionals can reduce training expenses, accomplish more in less time, increase profitability, increase client satisfaction, and create a new and unique billable revenue stream by assisting current and future clients in developing their own Knowledge Management systems.

Topics Covered in this Course

  1. Lesson 1 redefines knowledge and brings to light the challenges we experience as a result of not managing our organization’s intellectual property (knowledge). It clearly defines the problems and the benefits of a knowledge management system and covers the critical elements and characteristics of an effective Knowledge Management system. In this lesson, you will learn how to document where you and your staff are currently experiencing “pain” from not being able to access information quickly. You will receive a checklist detailing how to perform an “information audit” of your organization.
  2. Lesson 2 provides a case study of Rob’s process, demonstrating how to build your knowledge management system. Using the checklist provided, you will document the benefits and characteristics specific to yourself and your firm and how to implement your own Knowledge Management system. The checklist provided will walk you through the steps to developing your own Knowledge Management system.

You will walk away from this course with the following tools you will personalize during the course:

  • Documentation of where you and your organization are experiencing a lack of easily accessible information
  • Step-by-step checklist for performing an “audit” of the ways you are currently handling information in every aspect of your life and the lives of everyone working for your organization.
  • Step-by-step checklist for organizing all the information you need to manage
  • Step-by-step checklist for building your own knowledge management system

Each lesson will have a multiple-choice quiz upon completion to ensure your understanding of the core ideas presented.

Attendance and Grading

All learners who have registered must watch all videos. Learners will be prompted to verify their presence every ten minutes as they watch the Lesson videos. Home works are graded “pass” or “fail” based upon meeting deadlines and completing the assignment.


Two types of quizzes are administered for each course; end-of-Lesson quiz and a cumulative end-of-course quiz. Final grades are given on a pass/ fail basis.

  • Quizzes after each Lesson to verify learners understand core concepts and know how to apply them before advancing in the course. Minimum passing standards will be learners must achieve an 80% or higher grade for all end-of-Lesson quizzes to qualify to take the cumulative quiz. The LMS provides the quality control to ensure only learners who have achieved an 80% score in a Lesson quiz can advance in the course. Learners have three attempts to meet this requirement. Those who fail the end-of-Lesson quiz must watch the Lesson again and pass the quiz before advancing in the course.
  • Final cumulative quiz-learners must have a comprehensive understanding of all course concepts delivered based on achieving a score of 90% or better in order to receive CPE credits. Only those who have achieved 80% or higher in Lesson quizzes qualify to take the final cumulative quiz. Group Leaders will monitor the performance of learners. All courses require learners to take the final cumulative quiz.